The Hawaii Tourism Authority (HTA) coordinated a particular survey in December 2020 to find out vacationers’ expertise with the Protected Travels program and their total journey satisfaction. You possibly can evaluation the findings by way of these well-organized slides.
As a reminder, Hawaii’s Safe Travels program permits most passengers arriving from out-of-state and touring inter-county to bypass the necessary 10-day self-quarantine with a legitimate destructive COVID-19 NAAT check end result from a Trusted Testing Associate. The check needs to be taken no sooner than 72 hours from the ultimate leg of departure and the destructive end result should be obtained earlier than departure to Hawaii.
Okay, let’s get again to the survey. We’ll set up a few of the extra fascinating findings into two important classes — Protected Travels program and Journey satisfaction.
Hawaii Protected Travels program survey outcomes
The survey indicated that 79% of vacationers stated their pre-travel testing went easily. Vacationers from the US East reported extra issue, notably with discovering a trusted testing accomplice, that vacationers from the US West. The next slide exhibits the breakdown of difficulties vacationers encountered.
Hawaii journey satisfaction
General, 85% of vacationers reported having an “wonderful” journey to Hawaii even below present restrictions. The next slide exhibits the satisfaction ranges below the present restrictions and compares it to a pre-pandemic survey from 2019.
As you possibly can see, the present restrictions resulted in a drop in satisfaction, however not dramatically. That being stated, vacationers from US East reported extra “poor” and “under common” experiences in comparison with 2019.
When requested how journey satisfaction might be improved, vacationers responded as follows:
Digging deeper into journey satisfaction, most vacationers reported that their journey both met or exceeded their expectations. Solely 6% of vacationers stated they “left disillusioned.” First time guests had been notably happy as 61% of them reported their journey “exceeded expectations.”
For extra survey outcomes, try the full slide deck.
What do you consider these outcomes? Did the outcomes shock you?